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RES 351 Week 2 DQs
You are the supervisor of a call center. Lately, there have been
many misdirected or dropped calls. Management has directed you to
“find out what’s going on.”  Based on Chapter 4 and 5 of the
text, the increase in missed or dropped calls is the “Management
Dilemma”.  Based on that management dilemma, define a possible
management question and accompanying research question.  Then,
develop one or two specific hypotheses for your research question
that might account for misdirected or dropped calls.
Based on Chapter 3 of the text and your experience, give an
example of the five types of variables.  Select an article
from the university library that uses the quantitative research
method and identify the dependent and independent variables used in
the article. Be sure to provide a complete APA citation for your
article.  (Note: no two students can use the same
article).
 
RES 351 WEEK 2 INDIVIDUAL ASSIGNMENT BUSINESS RESEARCH
ETHICS
 
 
 
RES 351 Wk 2 Team Summary

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