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Question 31
Which of the following is not a typical attribute of goods?
Choose one answer.

             a.
output can be inventoried 

             b.
often easy to automate      

             c.
aspects of quality difficult to
measure      

             d.
output can be
resold         

             e.
production and consumption are separate
 
Question 32
Which of the following services is least likely to be unique,
i.e., customized to a particular individual’s needs?
Choose one answer.

             a.
dental care 

             b.
hairdressing           

             c.
legal
services         

             d.
elementary
education        

             e.
computer consulting
 
Question 33
Marks: 1
Which of the following is not a typical service attribute?
Choose one answer.

             a.
intangible product 

             b.
easy to
store          

             c.
customer interaction is
high          

             d.
simultaneous production and
consumption          

             e.
difficult to resell
 
Question 34
Which of the following statements concerning growth of services
is true?
Choose one answer.

             a.
Services now constitute the largest economic sector in
postindustrial societies.  

             b.
The number of people employed in manufacturing has more or less
held steady since 1950.     

             c.
Each manufacturing employee now produces about 20 times more than
in 1950

             d.
All of the above are true.  

             e.
None of the above is true.

           
Question 35
Current trends in operations management include all of the
following except
Choose one answer.

             a.
just-in-time performance   

             b.
rapid product
development           

             c.
mass
customization           

             d.
empowered employees     

             e.
All of the above are current trends.
 
Question 36
Which of the following is not a current trend in operations
management?
Choose one answer.

             a.
just-in-time performance   

             b.
global
focus           

             c.
supply chain partnering     

             d.
mass
customization           

             e.
All of the above are current trends.
 
Question 37
One new trend in operations management is
Choose one answer.

             a.
global
focus           

             b.
mass
customization           

             c.
empowered employees      

             d.
rapid product
development          

             e.
All of the above are new trends in operations management.
 
Question 38
Which of the following statements about trends in operations
management is false?
Choose one answer.

             a.
Job specialization is giving way to empowered
employees.         

             b.
Local or national focus is giving way to global
focus.     

             c.
Environmentally-sensitive production is giving way to low-cost
focus.  

             d.
Rapid product development is partly the result of shorter product
cycles.          

             e.
All of the above statements are true.
 
 
Question 39
A foundry produces circular utility access hatches (manhole
covers). If 120 covers are produced in a 10-hour shift, the
productivity of the line is
Choose one answer.

             a.
1.2
covers/hr          

             b.
2 covers/hr 

             c.
12
covers/hr           

             d.
1200 covers/hr      

             e.
none of the above
 
Question 40
A foundry produces circular utility access hatches (manhole
covers). Currently, 120 covers are produced in a 10-hour shift. If
labor productivity can be increased by 20%, it would then be
Choose one answer.

             a.
14.4 covers/hr        

             b.
24
covers/hr           

             c.
240
valves/hr         

             d.
1200 covers/hr      

             e.
none of the above
 
Heizer, Jay and Barry Render (2011), Operations Management,
Prentice Hall,Tenth Edition

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