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Any healthcare manager must have a primary concern for quality of care. In this assignment, you will put yourself in the position of Quality Manager for an acute care hospital. You will be tasked with describing a quality improvement methodology and writing goals that are related to quality of care. Instructions:
To prepare: Read the case study Door to Balloon (Percutaneous Coronary Intervention [PCI]2) in your textbook. You will not be answering the case study questions provided in the textbook, but the following instructions will be based on the information in the case study. Your task is to begin the improvement process for the issues presented.
Part 1: Using your textbook reading for this week, choose which approach to quality improvement you believe would work best for the case presented. Describe the approach and explain why you chose it and why you think it is the best approach for the situation.
This section of the assignment should include in-text citations and the last page of the full assignment should be a reference page that relates to this part of the assignment.
Part 2: Write 5 quality improvement goals related to the issues found in the case study. For more information on how to write goals, go here: https://www.health.state.mn.us/communities/practice/resources/phqitoolbox/objectives.html
This offers great information. However, the way the goals are written is not ideal. They start with “USA County management will….”. Do not adhere to that goal statement style. Instead, simply start every goal statement with an action verb. Following are examples of healthcare-related measurable goals:
1. Increase patient satisfaction survey results by 10% in 2020.
2. Provide HIPAA training to 100% of all employees by end of year 2020.
3. Decrease lab processing time so that 96% of lab results are on the patient chart within 24 hours of the lab order being placed.
See smart writing goals for reference as well https://www.youtube.com/watch?v=ReA5mEQOGRI&feature=youtu.be
Part 1 of the assignment should be 1 page of writing, double spaced and must include in-text citations. The main reference must be the textbook and a second external source may be used, if desired. Part 2 of the assignment should be a numbered list (no prescribed length but goals are usually one sentence statements). The last page must be a reference page & a cover page should also be included APA format.
**The Case Study images are labeled as case studies and the other labeled pictures are the chapter in the textbook referring to this question. Textbook: Introduction to Health Care Management (4th edition)
Textbook Citation: Buchbinder, S.B., Shanks, N.H., & Kite, B.J. (2021). Introduction to Healthcare Management. Burlington, MA: Jones & Bartlett Learning.

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